returns

We hope you enjoy your Enduro Labs product as much as we do. However, if you do change your mind, you have 28 days, from receipt of the product, to notify Siametric Systems Ltd that you wish to return your product.  Your Enduro Equine Fitness Tracker must be in its original unused working condition to return it for a full refund.  We will not refund the original delivery charges.

Please notify us using the returns@endurolabs.co.uk email address and include your order number in the subject and provide details of why your item is being returned.

Once we have acknowledged and accepted your return, please send the unused product in the original packaging to:
Siametric Systems Ltd, Newmarket Business Centre, 341 Exning Road, Newmarket, Suffolk, UK. CB8 0AT.

To avoid any loss in transit, we recommend that you send the item recorded delivery.

Products must be returned in their original unused working condition. We may reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled it. 

We aim to refund within 14 working days of receiving the returned product.